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frames | finishes | order | assistance+ phone. 858.775.3879 frameit@bellavisionframes.com trade login |
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| assistance | Questions, comments and how to locate BellaVision Frames--without GPS. Please feel free to contact us with any questions or concerns you may have. |
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General Shipping: All orders are typically shipped within 3-4 business days of submission. You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately by phone or email. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company. Package Refusal: If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company. By not accepting the package, customer is refusing to comply with the company policies and will not be entitled to any refund(s) or reimbursement(s). Prior to sending your package back, please request a Return Merchandise Authorization number. Returns & Exchanges: If you are unsatisfied with the product you have received, we will be glad to assist you with an exchange or refund. Returns or exchanges must be made within 15 days of the original purchase shipping date. Product must be unused and in original product packaging. Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by the customer via RMA request form and cannot be done over the phone or e-mail. To obtain an RMA number, please complete the Return Request Form. No refunds or exchanges will be made after 15 days of the original purchase shipping date. Authorized refunds will be made for the original invoice price of the item; shipping and handling cost is NOT refundable. Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in re-shipping the product. Returns must be shipped properly packaged, in a hard box. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise. |
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